Frequently asked questions
To make it easy for you please see a list of our FAQ
Botany Town Centre FAQ
Do you have any parent Rooms
Yes, one in the food court and one in the corridor off Garden Lane (between NZ Jewellers and Vivo)
Where can I buy a Gift Card?
At the Customer Service Desk (next to H&M and Farmers or online
What are Botany's Trading hours?
Our standard trading hours are as follows. Please note that these vary on public holidays and at Christmas.
Monday - Wednesday: 9am-6pm
Thursday - Friday: 9am-9pm
Is there any charge for Parking?
No. We have a 4hr parking limit (and some 90min zones). Our parking is monitored and parking limits are enforced. If you think you will be visiting us for more than 4 hours, visit our Customer Service desk near Farmers to extend your stay. Our team will log your car registration details and you'll be back on your way.
What are Hoyts' trading hours?
Hoyts cinemas are open from 9am - 10pm every day
Which stores accept Botany gift cards?
All Botany Town Centre stores accept Botany gift cards, including food court, cafes and restaurants.
What are New Worlds trading hours?
New World are open from 7am - 10pm every day
Why do Botany gift cards have a $1.50 fee?
The issuance fees vouchers the cost of the card and equipment as well as the flexibility to use the card at any of our stores.
Do you have a Justice of the peace service?
Justice of the Peace visits the Botany Library during the following hours:
Monday: 12pm - 1.30pm
Wednesday: 12noon - 1.30pm
Thursday: 6pm - 7.30pm
Saturday: 10am - 11.30am
Where is the food court?
The food court is located by Town Square, near the fountain
Where is the Library?
Botany Library is located above the food court on level 1, down the corridor from Hoyts.
Do you have Taxi stands?
Yes, one outside Botany Commons and one outside TSB.
Do you have pay phones?
Yes, one outside Ray White
Who Manages Botany Town Centre
Botany Town Centre is managed by AMP Capital
Where are the commercial offices located?
The commercial offices are located on Level 1 of the Fashion Pavilions and The Lane. Please refer to our centre map or printed centre directories for more details.
Where are your banks located?
Our banks are located along Parkway Drive within the centre, starting from Westpac (near Hallensteins) up to TSB by New World.
Where is Customer Service?
The Customer Service desk is located by the escalator between H&M and Farmers
Is Pack n Save and The Warehouse part of Botany Town Centre?
No. Pak n Save and The Warehouse are not part of Botany Town Centre.